The study postulates that key risk factors can be controlled through risk monitoring. The relationship between the probability of an event occurrence and its impact on supply chains was tested. The analysis was carried out by semiquantitative assessment using risk maps. The basic and most probable causes of the risk are listed, based on literature research and interviews with representatives of the metal industry. This study aimed to analyze the impact of key causes of external and internal risk on supply chains. In addition, the authors provide a theoretical basis on the benefits of IT in supply chain management for academics and practitioners interested in this topic. This article provides evidence that it is necessary for supply chain managers to have access to IT training in order to obtain the above benefits. Likewise, important benefits such as operational efficiency, process improvement, cost reduction, integration, collaboration, service, customer satisfaction, reliability and information accuracy are perceived. Most of the studies are related to industrial companies located mainly in China. The results show 18 articles selected for in-depth analysis. Inclusion and exclusion criteria were used to analyze original articles from the scientific databases Scopus, Web of Science and Ebsco Host.
A systematic review was conducted using the PRISMA method. This study aims to identify the benefits of information technology (IT) in supply chain management (SCM), through selected and reviewed studies.
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